Frequently Asked Questions

The general entry requirements for all ELICOS courses are:

• You must be at least 18 years old.
• Hold a valid student visa or an appropriate visa that allows you to study in Australia.
• You will take a placement test upon arrival to determine your English level and ensure proper class placement.

For specific courses like IELTS Preparation or EAP, a minimum of Intermediate English proficiency is recommended.

The duration of each ELICOS course varies depending on your individual progress and learning needs:

• General English: 5 to 72 weeks, based on your proficiency and goals.
• IELTS Preparation: 5 to 36 weeks, depending on your preparation for the IELTS exam.
• English for Academic Purposes (EAP): 5 to 36 weeks, designed to prepare you for further education.

No formal English test (like IELTS) is required to enrol. However, you will take a placement test at the start of your course to assess your current English level, which helps us place
you in the appropriate class.

Yes, you can change your course if your needs or goals change. For example, if you start in General English and later decide to pursue IELTS Preparation or EAP, we can assist with the transition. Speak with our Academic Coordinator/Manager to discuss your options.

Orange English College courses provide pathway options for students looking to continue their education or career after completing an ELICOS course:

• Pathway to Vocational Studies or University: Students who complete the English for Academic Purposes (EAP) course will have the academic English skills needed to enrol in vocational education and training (VET) or Australian universities programs.
• Pathway to Higher English Proficiency Levels: If you complete the General English or IELTS Preparation course, you can advance to higher levels of study or specialised language exams such as IELTS or PTE.

Yes, upon successful completion of your ELICOS course, you will receive a Certificate of Completion. This certificate will show your level of English proficiency and can be used to support vocational training/higher education applications, job opportunities, or visa applications.

We ensure personalised attention and active participation. Our teaching style is highly interactive, with a focus on real-world language use, group discussions, and practical exercises designed to build confidence in all areas of English.

You can easily apply online through our website. Once your application is submitted, including submitting documents selecting your desired course, our admissions team will review it and contact you with next steps.

The cost varies depending on the course and duration. For detailed fee information, you can contact our admissions team for personalised assistance in person or contact us at +61396702985 or via email info@orangeenglish.edu.au

While Orange English College does not offer on-campus accommodation, we assist students in finding homestays, student apartments, or shared housing in Melbourne. Our student support team is available to help you explore the best housing options.

We offer comprehensive support services, including:

• Academic Support: Access to tutors and study materials to help you succeed.
• Accommodation Help: Support finding safe and affordable housing.
• Counselling Services: Available for any personal, academic, or cultural challenges you may face.
• Social Activities: Join our regular social events and cultural activities to meet other students and explore Melbourne.

The study time is 20 hours per week, plus additional time for independent study and assignments.

Yes, international students on a student visa can work up to 48 hours per fortnight while enrolled in ELICOS courses. This allows you to gain valuable work experience while studying. Find out more at Home Affairs.

Everybody working in Australia has basic rights and protections in the workplace, including minimum pay and conditions. The Fair Work Ombudsman makes sure that these rights are protected and enforced fairly under Australia’s workplace laws. For more information, please visit the Australian Fair Work Ombudsman.

Before your first day, you will receive a welcome email with important details such as:

• Class schedules and locations.
• Orientation information.
• What to bring (notebook, ID, Laptop etc.).
• You’ll also get a tour of the campus and a chance to meet staff and classmates during orientation!

The best way to get in contact with Orange English is to fill out the Contact us Form or call +61 3 6185 0160. Alternatively, you can email us at info@orangeenglish.edu.au

Our campus is located in Melbourne’s CBD.

Please contact us at info@orangeenglish.edu.au.

Our application process takes approximately 24 hours, with some applications taking longer. All applications are analyzed on a case-by-case basis, and some can be delayed due to their complexity, or the timeliness of student’s responsiveness. We can also have delays due to the high volume of applications. Please allow time for processing and understand that we cannot hurry the process.

You must submit your application at least 1 month before the start of your course. We cannot accept any applications received after the cut-off dates and will not expedite applications for any reason. Also, we can’t accept offers more than six months in advance.

Download our Application Form. Complete the form and send it to us at info@orangeenglish.edu.au.

Our staff will help you through the application process and provide you with updates (where necessary). If your application is successful, you will receive an offer letter via email.

Monthly payment instalments are interest-free payment plans designed to help you pay your course fees to Orange English College. These plans are outlined in your Student Agreement and Acceptance of Offer (Offer Letter). You can find the details of your instalment plan in the Offer Letter, as well as in the invoices sent to your email for each monthly payment. If needed, you can also request a copy of your statement of account by submitting a General Enquiry Request Form, which can be found and submitted via the General Request Form.

Instalments are due on the 10th of every month. Invoices are issued monthly according to the instalment plans outlined in your offer letter, starting after your enrolment. You will receive a reminder to your Orange English email approximately 3 days before the instalment/invoice due date.

Direct debits will be processed on the due date or the first working day following the due date, as they can only occur on business days. If you have set up direct debit, please avoid making any manual bank transfers without informing Orange English College at least 3 business days before the due date to prevent double payments. *

If the direct debit fails and the invoice is not paid on time, additional reminders will be sent to you. Late payments may incur dishonour fees and late fees.

*Direct Debit is an automatic system and notifying us 2-3 business days in advance will allow time to process your request

Refund application can be submitted through the general enquiry request form and will be processed as per the refund conditions listed in the Offer Letter.

Orange English College offers help when you experience temporary and compelling situations. Short extensions of time can be considered under the fees policy. The fees extension application can be submitted through: General Request Form

Please see reception staff.

No, a suspension does not affect the recurring monthly debit of fees. Students must continue their monthly payment instalments even while on an approved suspension with Orange English College, as this is part of the conditions of the instalment plan. However, you will not need to pay the course fee again if you need to retake any units affected by the suspension period. If you experience financial hardship during the suspension, you can apply for a fee extension, which will be assessed according to our fee policy.

You are required to submit your assessment to your teacher by the due date provided.

You should provide the Medical Certificate if you cannot attend the session due to sickness. If your GP (General Practitioner) has advised you not to attend the class for more than 2 weeks, then you need to defer/suspend your studies. Please follow our policies and submit your request through our General Request Form

Update General Request Form link – should allow students to either complete a generic form (with info such as name, ID, enquiry, signature). All submissions lead to info@orangeenglish.edu.au.

Please use the General Request Form and complete the form with fields for name, student ID, inquiry details, and signature.

All submissions will be sent directly to info@orangeenglish.edu.au.